At Tango Energy, we are dedicated to delivering quality service for all of our customers.
Your feedback helps our continuous efforts to improve. If we haven’t met your expectations, please let us know.
Get in Touch with us:
Online
Get in touch by completing our online form where you can lodge your complaint or feedback. We will respond to your written complaint within 3 business days of receiving it.
Chat
Chat with a member of our team live between 8:00am – 6:00pm (AET), excluding public holidays.
Email our Customer Solutions team on support@tangoenergy.com
Phone
You can call us on 1800 010 648, Monday to Friday between 8:00am and 6:00pm (AET), excluding public holidays.
You can write to us:
Tango Energy
PO Box 320,
Geelong North VIC 3215
We respect that sometimes people don’t want to be contacted, which is why we maintain a No Contact list. If you prefer not to be contacted for marketing purposes, please let us know by calling 1800 010 648 or completing our online form.
A copy of our complaint's procedure can be found here.
Ombudsman process:
If we haven’t been able to resolve your matter to your satisfaction, you can contact your state's Ombudsman:
- Victorian Energy and Water Ombudsman
- New South Wales Energy and Water Ombudsman
- South Australian Energy and Water Ombudsman
- Australian Capital Territory - ACT Civil & Administrative Tribunal (ACAT)
- Queensland Energy and Water Ombudsman