Moving home or business location

Moving house or business location? We’ll make sure that you have your energy connected when you need it.

If you’re moving into a new property or business location, we can process same-day connections, however, if you would like your existing site disconnected, we require four business days’ notice before you plan on making the move.

If you have a basic meter, a physical visit is required, meaning your Distributor will visit the property to get you connected. In this scenario, we will contact the relevant Distributor in your area on your behalf.

Fees and Charges

Distributors in each state charge a fee for disconnecting or connecting your energy. These fees are based on your location and are not up to Tango’s discretion. Any connection fees will appear on your first Tango Energy bill.

For more details on the charges that apply to you, click here

Additional fees that may apply include:

  • Afterhours connections
  • Disconnecting your power or requesting a final read when moving out of a property
  • Requesting a special read

Vacating your property?

You can schedule a move-out via the My Tango app or online portal. To register for a My Tango account click here

Once logged in you can select "Service" and schedule your disconnection. 

Alternatively, you can give us a call on 1800 010 648 and speak to a friendly customer service consultant to complete this request over the phone!

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